ChathamDirect online support site and knowledge base
Summary
The ChathamDirect client support team introduces our new online support site and knowledge base, available as a complimentary feature of your service. Accessible within the ChathamDirect platform, the site is designed to make it faster and easier to get answers to common questions and information about our system. We plan on enabling this service automatically by November 30 unless you specifically request NOT to have it available.
The ChathamDirect support widget
Embedded within all ChathamDirect pages, this support widget gives you direct access to our solutions content (user guides/help documentation) without leaving the existing webpage. You can also submit tickets to ChathamDirect Support or click the link to open the entire support site in a new tab.
Access to this widget is based on a company permission that we will activate on your behalf so that all of your company’s users can use this resource. We plan on turning this on for you automatically by the end of November, unless you specifically request to NOT have it available. If you wish to use this resource, no further action is required.
ChathamDirect support site
We built a website dedicated to helping you with self-service by answering your questions, soliciting feedback, and sharing information about ChathamDirect. You can access the site at www.chathamdirect.freshdesk.com. Please note, we will continuously work to expand the site over the coming months to provide as much meaningful content as possible for our users.
The site comes with two levels of access:
- Standard access means no sign-up required and visitors can view the solutions content (help documentation) and forums (e.g. product release notes).
- Full access requires sign up and verification by ChathamDirect Support. This offers the standard access, plus the ability to submit and view previous support tickets, forum posting capabilities, and more. If you would like to sign up for the full experience, we ask that you use the same email address for your ChathamDirect account. The password does not need to match, however.
If you have any questions about access verification or site content, please let us know and we’ll be happy to set up a conversation.
Questions about the support site?
Contact us with any questions or to learn more about the ChathamDirect support site
Disclaimers
Chatham Hedging Advisors, LLC (CHA) is a subsidiary of Chatham Financial Corp. and provides hedge advisory, accounting and execution services related to swap transactions in the United States. CHA is registered with the Commodity Futures Trading Commission (CFTC) as a commodity trading advisor and is a member of the National Futures Association (NFA); however, neither the CFTC nor the NFA have passed upon the merits of participating in any advisory services offered by CHA. For further information, please visit chathamfinancial.com/legal-notices.
Transactions in over-the-counter derivatives (or “swaps”) have significant risks, including, but not limited to, substantial risk of loss. You should consult your own business, legal, tax and accounting advisers with respect to proposed swap transaction and you should refrain from entering into any swap transaction unless you have fully understood the terms and risks of the transaction, including the extent of your potential risk of loss. This material has been prepared by a sales or trading employee or agent of Chatham Hedging Advisors and could be deemed a solicitation for entering into a derivatives transaction. This material is not a research report prepared by Chatham Hedging Advisors. If you are not an experienced user of the derivatives markets, capable of making independent trading decisions, then you should not rely solely on this communication in making trading decisions. All rights reserved.
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