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Design Operations Manager

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Department:
Software Development
Location:
Kennett Square, PA
Type:
Full-time
Compensation:
Commensurate with experience
Benefits:
Benefits include health insurance, life and disability insurance, 401k, EAP, paid holidays and paid time off.

Overview:  

We don’t simply hire employees. We invest in them. When you work at Chatham, we empower you — offering professional development opportunities to help you grow in your career, no matter if you've been here for five months or 15 years. Chatham has worked hard to create a distinct work environment that values people, teamwork, integrity, and client service. You will have immediate opportunities to partner with talented subject matter experts, work on complex projects, and contribute to the value Chatham delivers every day.  

Our technology team is made up of a team of Software Engineers, Testers, DevOps Engineers, Security Engineers, UX Designers, UI Designers, UX Researchers, Quants and DBAs. We build software for our clients that range across multiple sectors and industries as well as tools for our internal users to help them better serve our clients. 

In this role you will: 

  • Define and maintain Design’s operational strategy to help amplify our impact
  • Partner with design leads across disciplines to establish frameworks and best practices to optimize design output and identify resource gaps
  • Identify opportunities and make recommendations with regards to process, tools, and documentation
  • Help prioritize efficient design delivery, balance competing project needs, and ensure cross-team dependencies are planned for
  • Build a framework to measure Design’s impact and ROI which should be used to evangelize the value of Design throughout the organization
  • Manage team project schedules, capture design requirements, and clearly communicate status updates to stakeholders
  • Drive goal setting and Design’s OKR process, from creation to tracking
  • Improve the hiring and onboarding experience for new team members
  • Introduce ongoing design learning and team bonding opportunities
  • Encourage knowledge sharing across UX Research, Design, and Design System teams

Your impact: 

We are seeking our first Design Ops Manager to help define how design operations works for us. You’re a self-starter with an entrepreneurial spirit, you often thrive in ambiguity and most importantly, the challenge of being the first in this discipline at Chatham excites you. You’ll take ownership of design operations, partner with design leads across disciplines to define and evolve the team’s best practices, assess existing tools and systems being used to execute design, and help improve our onboarding and growth opportunities.

Contributors to your success:  

  • 5+ years of experience working in a Design Ops role
  • Experience working with designers and familiarity with research methods and product development
  • Experience building programs from scratch and measuring impact and ROI
  • Ability to succeed in an environment of ambiguity
  • Knowledge of design systems and design tools such as Sketch or Axure
  • Strong presentation and communication skills
  • Degree or certification in design or tech related studies 

This role offers flexibility and is eligible for a hybrid work arrangement. 

About Chatham Financial: 

Chatham Financial delivers financial risk management advisory and technology solutions to organizations across industries and around the world by helping companies maximize value in the capital markets. At Chatham, we help businesses improve their bottom lines. But that’s not the only place we’re committed to making an impact. We look beyond our clients, too — enhancing the markets where we work, supporting the clients we partner with, helping our employees thrive, and giving back to the world at large. And when you join Chatham, you’re an integral part of this equation, enabling us to live this purpose-driven philosophy every day.  

 

#LI-Hybrid

 

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